Eligibility & Timeline

• Return requests must be raised within 7 days of delivery.
• Only unused, unwashed, and tag-intactgarments will be accepted.
• Sale items are non-returnable, non-exchangeable, and non-refundable.

How to Initiate a Return

1. Submit the return request by call (+91-8860616134) or Mail [email protected]
2. Once submitted, our team will schedule a reverse pickup. This may take 10–15 working days, as it’s handled by a third-party courier.

Prefer to Self-Ship?

• If reverse pickup is unavailable in your area, you may self-ship your return.
• Dispatch the product within 48 hoursof placing your return request.
• Share the courier receipt with us at [email protected]
• A reimbursement of up to ₹100 will be credited to your Rare Threads Wallet once we complete a quality check.

Return Shipping Address

Rare Threads by Naina
 124, 1st Floor, Near The Bite of South,

Shahputjat, New Delhi-110049

📞 +91 8860616134

Exchange Policy – Rare Threads by Naina

We want you to love what you wear. If you’re not completely satisfied with the fit or quality of your purchase and would like to exchange it for another size, please go through the terms below:

Exchange Process Options:

1. Self-Ship Option:

• You must self-ship the product within 48 hoursof raising the exchange request.
• Shipping charges for self-shipped items will be borne by the customerand are non-refundable.
• Once shipped, please share the courier receipt with us at [email protected] for tracking.

2. Pick-Up Option:

• We also offer a pick-up service, which is chargeableat a flat rate of ₹150.
• The payment must be made via Google Pay, Paytm, or Bank Transfer.
• After submitting your exchange request, please contact us at (+91) 8860616134 or [email protected], and our team will guide you further.
• Please note: No other payment modes will be accepted for the pick-up service.

Packaging Guidelines:

• Ensure the product is securely packed to avoid damage during transit.
• For self-shipping, please use a reliable courier service.
• Exchange items must be unused, unwashed, and returned with original tags and packaging. Items without tags will not be accepted.

Return Address:

Rare Threads by Naina
124, 2nd Floor, Shahpurjat

Near The Bite of South,

New Delhi-110049

 📞 (+91) 8860616134

❗ Important Notes:

• Sale itemsare not eligible for exchange, return, or alteration.
• Orders placed using discount coupons, store credits, or gift cardsare not applicable for sale items or items from third-party brands (if applicable).
• Once we receive your exchanged item, we will conduct a thorough quality check. If the item passes inspection, your new garment will be dispatched.
• As we are a made-to-order brand, the exchange process may take 15–20 working days.

Please Note:

Any product not meeting the above conditions will be returned to the customer at their expense. No reimbursement will be made in such cases.

For any further queries, feel free to reach us at:
 📧 [email protected]
 📞 (+91) 8860616134

Customer Support Hours — Rare Threads by Naina

Our team is available to assist you with love and care during the following hours:

Support Timings:
 10:00 AM – 7:00 PM (Mon–Sat)
 (Closed on Sundays & public holidays)

Support Channels We Cover:

• Instagram DMs
  
• WhatsApp Queries
  
• Call Support
  

Our team does its best to respond to all queries within 12 to 48 hours, especially on chat-based platforms. We truly appreciate your patience during this time.

For Instant Support:

We recommend reaching out via call for quicker assistance during support hours.

Thank you for your understanding and continued support.
 — Team Rare Threads by Naina